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Customer Care Information

 

Below is a list of frequently required customer service requests - if you require something not on the list or would like to discuss an issue in person, please call us on +603 5638 1098 or email sales@proxus.com.my.

Contact sales or customer services

Contact technical support

Track an order from PosLaju / FedEx

Collect an order

Report a late delivery

Cancel an order

Return faulty or damaged goods

Return unwanted / non-faulty goods

Request a copy invoice

Make a complaint

 

 

Contact sales or customer services

        To contact sales or customer service, email sales@proxus.com.my or call +603 5638 1098  9am-6pm Mon-Fri.

 

Contact technical support

Free online technical support is available to all Proxus customers 24/7 - find your product on the site or visit our Support Homepage.

 

Collect an order

We welcome customers who wish to collect orders between 9am and 6pm on weekdays. Please call +603 5638 1098 if you need to confirm an order is ready. Our collection point is 85A Jalan SS15/5A 47500 Subang Jaya, Selangor D.E., Malaysia.

 

Report a late delivery

If you have received a shipping confirmation email and the package has not arrived when you expected, please contact trackorder@proxus.com.my, or alternatively call +603 5638 1098.

 

Cancel an order

To cancel your order please send an email quoting your order reference and reason for cancelling to cancelorder@proxus.com.my, or alternatively call +603 5638 1098  please note that orders can not be cancelled after dispatch.

 

Returning faulty or damaged goods

If your goods arrive faulty or develop a fault within the first 21 days, you can return them to Proxus for repair or replacement.

 

Please contact the sales team on +603 5638 1098  or e-mail rmarequest@proxus.com.my to authorise the return of goods.

 

Please send your returns in by post only once you have received an RMA confirmation from Proxus - please note that neither the collections address nor the warehouse address has a returns desk facility and goods will be rejected by hand.

 

After 21 days products covered under warranty should be returned to the authorized distributor or manufacturer for repair or replacement - contact details are available below:

 Manufacturer Telephone  Email / Web 
 Aztech  03-7804 8450  www.aztech.com support@my.aztech.com
 Belkin    www.belkin.com
 D-Link  03-6201 2881 / 1800-88-2880  www.dlink.com.my
 LaCie    www.lacie.com
 Linksys  0800 120 4280  http://www-my.linksys.com asiasupport@linksys.com
 Netgear  1800 6162 125  http://my.netgear-support.com
 PenDrive  03-7806 2739  www.pendrive.com.my
 Tp-Link  03-8070 5853  www.tp-link.com
 ZyXEL  03-8070 5853  www.zyxel.com
 3Com  03 8070 5853 http://esupport.3com.com 

 

If the manufacturer is not listed please email returns@proxus.com.my or call +603 5638 1098

 

Returning unwanted/not faulty goods

Any item may be returned for any reason within 21 days of the date of despatch so long as it remains in a saleable condition with original packaging. We will refund the price of the item to the purchaser.

 

Please note that, with the exception of faulty merchandise, we cannot accept software or goods containing software where the seal has been broken or the software has been registered. This does not affect your statutory rights.

 

Please contact the sales team on +603 5638 1098  or e-mail rmarequest@proxus.com.my to authorise the return of goods.

 

Please send your returns in by post only once you have received an RMA confirmation from Proxus - please note that neither the collections address nor the warehouse address has a returns desk facility and goods will be rejected by hand.

 

 

 

Request a copy invoice

To request a copy invoice, please email sales@proxus.com.my

 

Make a complaint

If you are unhappy in any way about the service you have received you can complain direct by emailing complaint@proxus.com.my or call +603 5638 1098.