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Customer Care Information
Below is a list of frequently required customer service requests - if you require something not on the list or would like to discuss an issue in person, please call us on +603 5638 1098 or email sales@proxus.com.my.
Contact sales or customer services
Track an order from PosLaju / FedEx
Return faulty or damaged goods
Return unwanted / non-faulty goods
Contact sales or customer services
To contact sales or customer service, email sales@proxus.com.my or call +603 5638 1098 9am-6pm Mon-Fri.
Free online technical support is available to all Proxus customers 24/7 - find your product on the site or visit our Support Homepage.
We welcome customers who wish to collect orders between 9am and 6pm on weekdays. Please call +603 5638 1098 if you need to confirm an order is ready. Our collection point is 85A Jalan SS15/5A 47500 Subang Jaya, Selangor D.E.,
If you have received a shipping confirmation email and the package has not arrived when you expected, please contact trackorder@proxus.com.my, or alternatively call +603 5638 1098.
To cancel your order please send an email quoting your order reference and reason for cancelling to cancelorder@proxus.com.my, or alternatively call +603 5638 1098 please note that orders can not be cancelled after dispatch.
Returning faulty or damaged goods
If your goods arrive faulty or develop a fault within the first 21 days, you can return them to Proxus for repair or replacement.
Please contact the sales team on +603 5638 1098 or e-mail rmarequest@proxus.com.my to authorise the return of goods.
Please send your returns in by post only once you have received an RMA confirmation from Proxus - please note that neither the collections address nor the warehouse address has a returns desk facility and goods will be rejected by hand.
After 21 days products covered under warranty should be returned to the authorized distributor or manufacturer for repair or replacement - contact details are available below:
Manufacturer
Telephone
Email / Web
Aztech
03-7804 8450
www.aztech.com support@my.aztech.com
Belkin
www.belkin.com
D-Link
03-6201 2881 / 1800-88-2880
www.dlink.com.my
LaCie
www.lacie.com
Linksys
0800 120 4280
http://www-my.linksys.com asiasupport@linksys.com
Netgear
1800 6162 125
http://my.netgear-support.com
PenDrive
03-7806 2739
www.pendrive.com.my
Tp-Link
03-8070 5853
www.tp-link.com
ZyXEL
03-8070 5853
www.zyxel.com
3Com
03 8070 5853
http://esupport.3com.com
If the manufacturer is not listed please email returns@proxus.com.my or call +603 5638 1098
Returning unwanted/not faulty goods
Any item may be returned for any reason within 21 days of the date of despatch so long as it remains in a saleable condition with original packaging. We will refund the price of the item to the purchaser.
Please note that, with the exception of faulty merchandise, we cannot accept software or goods containing software where the seal has been broken or the software has been registered. This does not affect your statutory rights.
Please contact the sales team on +603 5638 1098 or e-mail rmarequest@proxus.com.my to authorise the return of goods.
Please send your returns in by post only once you have received an RMA confirmation from Proxus - please note that neither the collections address nor the warehouse address has a returns desk facility and goods will be rejected by hand.
To request a copy invoice, please email sales@proxus.com.my
If you are unhappy in any way about the service you have received you can complain direct by emailing complaint@proxus.com.my or call +603 5638 1098.